Access to safe and effective services
We will provide access to appropriate and timely care in a safe environment, delivered by competent, skilled, and trusted professionals.
Patient safety and infection prevention and control are paramount and are at the centre of our patient care. We have a number of outpatient services where you can expect confirmation of an appointment within a reasonable time. You have the right, should your outpatient appointment be cancelled, to receive timely notice of the cancellation and to be given a new appointment at the earliest convenience.
Dignity and respect
You have the right to be treated in a courteous manner, with dignity, respect and compassion by every member of the hospital staff.We respect diversity of culture, beliefs, values and other characteristics such as age, gender, sexual orientation, faith, disability, in line with clinical decision making. End of life care is delivered in a caring, respectful and compassionate environment.
You have the right to be treated with respect for your religious and philosophical beliefs. The hospitalʼs pastoral care service is available for all patients. Ministers from all religions are welcome to visit patients in the hospital.
You have the right to receive visits from your relatives and friends and to decline visitors in line with hospital policy. Visiting times are between 14.00-21.00 hours. Visiting hours may be extended for compassionate reasons following discussion with the clinical nurse manager. Please ask a staff member on your ward for any further information and a copy of the Visitors Responsibilities leaflet.
Privacy and confidentiality
You have the right to have your privacy respected, especially when the nature of your clinical condition is being discussed with you, and or, your relatives by hospital staff. You have a right to total confidentiality in respect of your medical records. Confidentiality will be upheld during quality assurance audits. You have the right to request the hospital to make details of your relevant medical records available to you. Your medical record or personal information will not be released to any external organisation without your permission (except in the event of your referral or transfer to another hospital/healthcare professional or as a requirement of statutory obligations).
We ask you to:
- Keep all appointments and inform the relevant department if you cannot attend.
- Provide accurate and complete information about your present condition, past illnesses, hospitalisations, medications, alternative therapies and other relevant information such as financial and health insurance details when attending the hospital.
- Participate in treatment decisions, follow treatment recommendations and instructions.
- Ask questions when you donʼt understand information or instructions.
- Follow hospital rules and regulations affecting your care.
- Inform a nurse or the nurse in charge if you temporarily leave your ward area.
- Take responsibility for all personal property brought to the hospital. Items of value should be sent home.
- Be considerate of the rights and the property of others, including patients, staff, hospital property and equipment.
- Treat staff, fellow patients, carers and visitors politely with respect, dignity and consideration. We will not accept violence, racial, sexual or verbal harassment.
- Comply with the hospitalʼs visiting arrangements, hygiene, infection prevention and control and smoke-free policies.
Positive and negative comments
We welcome your complaints and feedback about our care and services. We will work to address your concerns. You have the right to complain about any aspect of the hospital service, to have the complaint investigated and to be informed of the outcome as soon as possible.
Complaints can be made to any staff member, and will be handled as per our complaints policy. You are also invited to complete our ongoing patient satisfaction survey form which records positive or negative comments on your stay at the hospital. This information helps us to continually improve our quality standard.
Communication and participation concerning your care and treatment
You have the right to be informed of the name of the consultant and staff responsible for your care, and to request further information regarding your consultant. You have the right to be informed of the nature of your illness or condition in a language that you can fully understand, and to be informed relating to:
- the results of your tests and x-rays
- the purpose, method, likely duration and expected benefit of the proposed treatment
- alternative forms of treatment
- possible pain or discomfort
- risks and side-effects of the proposed treatment.
You have the right to seek a second opinion, and our staff will endeavour to facilitate your request within the medical resources available.
We encourage you to participate in your care, to ask questions and seek clarity and understanding. When necessary, interpretative services are available. At various times throughout the year, we have supernumerary students on supervised placement from University College Dublin.
We involve families and carers in shared decision making about patient care and treatment. We will ensure that pain will be assessed and managed appropriately. Our staff and consultants respect the rights of patients (and in some circumstances the right of the patientʼs family) to have the prerogative to determine what information regarding their care would be provided to family and others, and under what circumstances.
You have a right on your discharge from hospital to have yourself and your family doctor informed of the nature of your condition, the treatment you received while in hospital, the medication required by you, and the arrangements for any further attendance to hospital.
Consent to treatment
Generally, treatment should only be given to a patient with his or her informed consent. Informed consent is sought prior to medical and /or invasive investigations or treatments following a discussion of options, alternatives, risks, benefits and expected outcomes. You may request the presence of a person(s) of your choosing during the consent process.
In an emergency situation, the doctor may determine that urgent treatment should proceed without informed consent. You have the right to refuse or discontinue treatment. If you refuse or discontinue treatment, your doctor will inform you about the consequences and the responsibilities of your decision.
Clinical trials and experimental treatment will never be carried out without your informed consent being obtained from the hospital and your consultant.