Our services are designed to promote your health, prevent disease and support and empower those
with chronic conditions to self-manage your condition. Patient safety and infection prevention control are paramount and are at the centre of our patient care.
Access to Safe and Effective Services
We will provide access to appropriate and timely care in a safe environment, delivered by competent, skilled, and trusted professionals based on your assessed need.
Dignity and Respect
You have the right to be treated in a courteous manner, with dignity, respect and compassion by every member of the hospital staff . We respect diversity of culture, beliefs, values and other characteristics
such as age, gender, sexual orientation, faith, disability, in line with clinical decision making. Care is delivered in a caring, respectful and compassionate environment.
You have the right to be treated with respect for your religious and philosophical beliefs. The hospital’s pastoral care service is available for all patients. Ministers from all religions are welcome to visit patients in the hospital.
Privacy and Confidentiality
We will endeavour to ensure that you have adequate personal space and privacy, especially when the nature of your clinical condition is being discussed with you, and or, your relatives by hospital staff .
You have a right to total confidentiality in respect of your medical records. You have the right to request the hospital to make details of your relevant medical records available to you. Your medical record or
personal information will not be released to any external organisation without your permission (except in the event of your referral or transfer to another hospital/healthcare professional or as a requirement of statutory obligations).
Communication and Information
We will listen to you carefully and communicate openly and honestly, and provide clear, comprehensive and understandable health information and advice relating to all aspects of your diagnosis, treatment and care. You will be given the opportunity to ask questions and to receive answers that
you can understand throughout your patient journey.
We will involve you and your family and carers in decision making about your healthcare and will take account of your preferences and values. We encourage you to participate in your care, to ask questions and seekclarity and understanding. You will be involved in making decisions about
your treatment and care to the degree and extent that you choose. You have the right to seek a second opinion at any time during your care (your GP can assist you in seeking a second opinion if required). You will be informed if student healthcare staff are involved in delivering your care
and we will seek your permission before they perform care.
Consent to Treatment
Informed consent is sought prior to medical and /or invasive investigations or treatments following a discussion of options, risks, benefi ts and alternatives and expected outcomes. You may request the presence of a person(s) of your choosing during the consent process. In an emergency situation, the doctor may determine that urgent treatment should proceed without informed consent. You have the right to refuse or discontinue treatment. If you refuse or discontinue treatment, your doctor will inform you about the consequences and the responsibilities of your decision. Clinical trials and experimental treatment will never be carried out without your informed consent being obtained by the hospital and
All feedback comments and complaints help us to improve in order to continue to provide a quality service. They allow us to address the matter immediately. We encourage all patients to give us their honest views and feedback so that we can learn and improve our services and level of care.
If you do have a complaint, bring it to the attention of a member of staff straight away if you feel comfortable doing this. We take complaints seriously and deal with them on an individual basis.
YOUR RESPONSIBILITIES AS A PATIENT
To ensure we can provide high quality appropriate care in a timely manner we ask you to:
– Prior to attending you should confirm with your health insurer that you have adequate policy cover for the proposed treatment and that your policy is current and up to date.
– Advise the hospital if contact details change i.e. address or contact phone number.
– Attend all hospital appointments at the requested time; inform staff in plenty of time if unavailable to attend so the appointment can be rescheduled.
– Provide accurate and complete information about your present condition, past illnesses, hospitalisations, medications, allergies, alternative therapies and other relevant information.
– Inform the hospital of any contagious condition or infection you have that might affect your carers or other patients.
– Inform the hospital if you have any special requirements such as alternative methods of communication, dietary requirements etc.
– Ask questions when you don’t understand information or instructions. Never be afraid to ask.
– Participate in treatment decisions, follow treatment recommendations and instructions.
– Inform the area manager or the nurse in charge if you temporarily leave your ward area.
– Treat all other patients, visitors and hospital staff politely with respect, dignity and consideration.
– Be considerate of the rights, privacy and the property of others,including patients, staff, hospital property and equipment. This includes the use of all social media while attending or visiting the hospital.
– Take responsibility for all personal property brought to the hospital. Items of value should be sent home.
– Comply with all the hospital’s visiting arrangements, hygiene, infection prevention and control and smoke-free policies. Hospital visiting times are from 14:00 – 16:00
Visiting restrictions are in place in SVPH due to COVID-19.