Information governance is the set of standards we must follow in handling personal healthcare records. Good information governance means that all personal health & Insurance information is handled legally, securely, efficiently and effectively in order to deliver the best possible care to people who use our services. It also includes sharing of relevant personal health & Insurance information with our service users where appropriate.
- We must manage our records effectively. This means that information should be accurate, up to date and accessible when it is needed.
- We must ensure that information is kept securely and is accessed only by those who should be accessing it.
- We must protect the confidentiality of the information – information provided in confidence should not be used or disclosed in a way that might identify an individual without a legal basis for processing.
- Patients have a right to access health information about themselves – Please see full policy.
In order to provide you with the highest quality of healthcare, we need to keep records about you. These records may include:
- Personal information such as your name, address, date of birth, next of kin
- Contact we have had with you, such as clinic visits and hospital admissions
- Notes and reports about your health and details of any treatment and care you need or have received either from us or from other healthcare providers, such as your GP, primary care, other hospitals, community health organisations/services and pharmacy.
- Results of investigations such as X-rays and laboratory tests.
- Insurance details
The people who provide healthcare to you will use your records to:
- Confirm your identity when we contact you, or when you contact us
- Make decisions about your ongoing care and treatment
- Make sure your care is safe and effective
- Check the quality of your care
- Confirm your insurance cover and excess payments
- To ensure a safe care journey through our hospital and onto other care providers if/when required
- While the primary purpose of the hospital is treatment of patients, the hospital is also an institute of learning and innovation for clinical staff and conducts research in support of the continued development of future health treatment (all research conducted is subject to specific patient consent)
No. If you wish to receive safe and appropriate care and treatment at our hospital we must maintain an accurate record of relevant information about you. However, if you have any concerns about providing information or how we share this information with other healthcare & Insurance providers and their agents, please discuss this with our staff so that you fully understand the reason why we capture this information
Yes, as part of your continuing care we may also share relevant information about you with other relevant organisations who may be involved in your care at some point, for example:
- Other hospitals that are involved in your care and treatment
- Your GP
- Community Healthcare Organisations and their services
- Local authorities
- Primary care
- Insurance or billing Companies
When we do share information with other organisations involved in your care, we do so under a formal agreement about how it will be used and kept confidential.
We will not disclose your information to any other third parties without your permission unless there are exceptional circumstances, such as if the health and safety of others is at risk or if there is a legislative requirement for us to pass on information.
Relevant information about you may also be used to help us to:
- Manage finances e.g. billing and costs
- Teach and train our staff
- Manage and plan our services
- To perform clinical audits
- Help investigate concerns or complaints that you or your family may have about your healthcare.
Wherever possible we use information that would not identify you personally (anonymous information).
Research has a vital role to play in the development of healthcare and health service delivery. St Vincent’s Private Hospital is part of a Group that includes a teaching hospital and we support and promote research activity within the Group. Our Research Ethics Committee must approve research before it takes place. If we wish to use your personal information for research then we will ask you for permission first. You will not be identified in any published results without your prior agreement.
Yes. You have the right to access any identifiable information we hold about you. The Freedom of Information Act, General Data Protection Regulation and the Data Protection Acts allow you to find what information is held about you on computer and in certain paper records.
If you wish to request a copy of your personal healthcare records please contact:
|By letter:||Release of Information, Healthcare Records Department, St Vincent’s Private Hospital, Merrion Road, Dublin 4|